Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 6 ICM 4.6.2 to ICM 5.0 Technology Refresh Upgrade Migration
ICM Technology Refresh Upgrade Activities
Step 3
Install MS SQL Server 7.0 SP3/4 or SQL Server 2000 SP2.
Step 4
If custom templates exist:
a.
create a backup of the database
b.
restore the 4.6.2 AW DB to the new system using the MS SQL backup/restore
process
process
Step 5
Export the ICM 4.6.2 registry key tree from the production AW.
Step 6
Import the ICM 4.6.2 registry key tree onto the new AW.
Step 7
Run ICM setup.exe on the new AW.
Step 8
Edit the AW component, making any necessary changes based on the new
environment (i.e., machine name, domain name).
environment (i.e., machine name, domain name).
Note
The database location is initially blank. Provide the new database
location.
location.
Note
While you can use the DNS style domain name (i.e., name.com,
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
Step 9
Exit, then re-run setup.exe.
Step 10
Run Upgrade All.
AW upgrade is complete.
HDS Technology Refresh upgrade
How to Technology Refresh upgrade the HDS
Step 1
Install Windows 2000 SP3.
Step 2
Join the domain.
Step 3
Install MS SQL Server 7.0 SP3/4 or SQL Server 2000 SP2.