Cisco Cisco IPCC Web Option テクニカルリファレンス

ReserveCallsTimeToday

Total handle time, in seconds, for completed 
agent reservation calls handled by agents for this 
service since midnight. Handle time includes 
WorkTime, TalkTime, and HoldTime, all of 
which are taken from the 
Termination_Call_Detail records. The 
ReserveCallsTime value includes the time spent 
from the call being initiated to the time the agent 
completes after-call work time for the call. The 
value is updated in the database when the 
after-call work time associated with the call (if 
any) has completed.

int

NULL

ReserveCallsTalkTimeToday

Total talk time, in seconds, for completed agent 
reservation calls handled by agents for this 
service since midnight. This value includes the 
time spent from the call being initiated to the 
time the agent begins after-call work for the call. 
It is based on TalkTime from 
Termination_Call_Detail. It therefore includes 
the HoldTime associated with the call. 
ReserveCallsTalkTime is updated in the 
database when the after-call work time 
associated with the call (if any) has completed.

int

NULL

ReserveCallsOnHoldToday

Number of completed agent reservation calls 
that agents for this service have placed on hold 
at least since midnight. The value is updated in 
the database when the after-call work time 
associated with the call (if any) has completed.

int

NULL

ReserveCallsOnHoldTimeToday

Number of agent reservation calls were placed 
on hold by agents for this service since 
midnight. This data element is based on 
HoldTime from the Termination_Call_Detail 
record. The value is updated in the database 
when the after-call work associated with the call 
(if any) has completed.

int

NULL

ReserveCallsHalf

Number of completed agent reservation calls 
made by agents for the service during the 
half-hour interval. The value is updated in the 
database when the after-call work time 
associated with the call (if any) has completed.

int

NULL