Cisco Cisco IPCC Web Option テクニカルリファレンス
2-232
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Real_Time Table
ReserveCallsTimeHalf
Total handle time, in seconds, for completed
agent reservation calls handled by the service
during the half-hour interval. Handle time
includes WorkTime, TalkTime, and HoldTime,
all of which are taken from the
Termination_Call_Detail records. The
ReserveCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
agent reservation calls handled by the service
during the half-hour interval. Handle time
includes WorkTime, TalkTime, and HoldTime,
all of which are taken from the
Termination_Call_Detail records. The
ReserveCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
int
NULL
ReserveCallsTalkTimeHalf
Total talk time, in seconds, for completed agent
reservation calls handled by the service during
the half-hour interval. This value includes the
time spent from the call being initiated to the
time the agent begins after-call work for the call.
It is based on TalkTime from
Termination_Call_Detail. It therefore includes
the HoldTime associated with the call.
ReserveCallsTalkTime is updated in the
database when the after-call work time
associated with the call (if any) has completed.
reservation calls handled by the service during
the half-hour interval. This value includes the
time spent from the call being initiated to the
time the agent begins after-call work for the call.
It is based on TalkTime from
Termination_Call_Detail. It therefore includes
the HoldTime associated with the call.
ReserveCallsTalkTime is updated in the
database when the after-call work time
associated with the call (if any) has completed.
int
NULL
ReserveCallsOnHoldHalf
Number of completed agent reservation calls
that agents for the service have placed on hold at
least once. The value is updated in the database
when the after-call work time associated with
the call (if any) has completed.
that agents for the service have placed on hold at
least once. The value is updated in the database
when the after-call work time associated with
the call (if any) has completed.
int
NULL
ReserveCallsOnHoldTimeHalf
Number of seconds agent reservation calls were
placed on hold by agents for the service during
the half-hour interval. This data element is
based on HoldTime from the
Termination_Call_Detail record. The value is
updated in the database when the after-call work
associated with the call (if any) has completed.
placed on hold by agents for the service during
the half-hour interval. This data element is
based on HoldTime from the
Termination_Call_Detail record. The value is
updated in the database when the after-call work
associated with the call (if any) has completed.
int
NULL
HoldTimeTo5
The total hold time in seconds for calls to the
service that ended during the current
five-minute interval.
service that ended during the current
five-minute interval.
int
NULL
HoldTimeHalf
The total hold time in seconds for calls to the
service that ended during the current half-hour
interval.
service that ended during the current half-hour
interval.
int
NULL
HoldTimeToday
The total hold time in seconds for calls to the
service that ended since midnight.
service that ended since midnight.
int
NULL
Table 2-173 Service_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option