Cisco Cisco Administrative Workstation テクニカルリファレンス

14

Disconnect/drop 
handled other

The call was handled by a non-agent device (for example, by a voice 
mail system). These calls are counted as handled calls in the ICM 
software’s service, route, and skill group tables.

15

Redirected

The call was redirected such that the PIM no longer can receive 
events for the call. In other words, the PIM no longer has a way of 
referencing or tracking the call. For example, the call might have 
been redirected to a non-ICM monitored device and then returned to 
the switch with a different call ID. The ICM generates the 
termination call detail record with only the data originally tracked 
for the call. Calls marked as Redirected are counted as Overflow Out 
calls in the ICM service and route tables.

16

Cut Through

Not currently used.

17

Intraflow

Not currently used.

18

Interflow

Not currently used.

19

Ring No Answer

Not currently used.

20

Intercept reorder

Supported only by the Galaxy PIM. This indicates that the Galaxy 
PIM received a disposition of “intercept unknown” from the Galaxy 
MIS records.

21

Intercept denial

Supported only by the Galaxy PIM. This indicates that the Galaxy 
PIM received a disposition of “intercept restriction” from the Galaxy 
MIS records.

22

Time Out

Supported only by the Lucent DEFINITY ECS and Nortel Meridian 
PIMs. Time out indicates that for an unknown reason the PIM is no 
longer receiving events for the call. The Time Out call disposition 
provides a way to “clean up” the call since events for the call can no 
longer be monitored. Time out calls are counted as TerminatedOther 
in the ICM service and route tables.

23

Voice Energy

Not currently used.

24

Non-Classified 
Energy Detected

Not currently used.

25

No Cut Through

Not currently used.

26

U-Abort

Not currently used.

27

Failed Software

The call is marked failed if the PIM detects an error condition or an 
event does not occur for a call for an extended period of time. For 
example, an inbound call with Call ID 1 and associated with Trunk 1 
might be marked failed if the PIM received a different call ID 
associated with Trunk 1. This would indicate a missing Disconnect 
event for Call ID 1. If no events are being tracked for the call, the call 
is eventually timed out. The failed call is marked as a Forced Closed 
call in the ICM service and route tables.

28

Blind Transfer

A transfer scenario involves a primary call (e.g., Call ID 1) and a 
secondary call (e.g., Call ID 2). If the secondary call is transferred to 
a queue or another non-connected device, then the primary call (the 
one being transferred) is set to Blind Transfer.