Cisco Cisco Administrative Workstation テクニカルリファレンス

29

Announced Transfer

A transfer scenario involves a primary call (e.g., Call ID 1) and a 
secondary call (e.g., Call ID 2). If the secondary call is connected to 
another answering device, or is put on hold at the device, then the 
primary call (the call being transferred) is marked as Announced 
Transfer.

30

Conferenced

A call that ends up in conference state. In other words, when the call 
was terminated the last state of the call was In Conference. 
Conference time is tracked in the ICM software’s skill group tables 
for the skill group that initiated the conference.

31

Duplicate Transfer

Indicates that the call was diverted or transferred off-switch or to an 
unmonitored device. (Used only on the Siemens HICOM 300E PIM.)

32 

Unmonitored Device Not currently used.

33

Answering Machine

This value is set when a call classifier determines that the call should 
be terminated because it has been answered by an answering 
machine.

34

Network Blind 
Transfer

This value is set when a call leg is terminated due to the call being 
transferred by the network to a different peripheral.

36 Task 

Abandoned 

Before Offered

A task is abandoned before offered if the Start Task Timeout period 
for the task's “pre-call” message expired before the Agent PG 
received a Start or Offer Task message for the task.

37

Task Abandoned 
While Offered

A task is abandoned while offered if the Agent PG receives an Offer 
Task message for the task and then receives an End Task message for 
the task without previously receiving a Start Task message and if the 
disposition field of the End Task message contains the value 37.

38

Normal End Task

The task terminated normally.

39

Can't Obtain Task ID When an application sends the ICM software an Offer Application 

Task or Start Application Task request, it waits for the ICM to send 
a response containing that Task ID that ICM has assigned to the task.  
If OPC is unable to obtain a task ID from the Router (because the 
Router is down, or the network connection between OPC and the 
Router is down), OPC will terminate the task with disposition 39 
“Can't Obtain Task ID.”

40

Agent Logged Out 
During Task

The agent logged out of an MRD without terminating the task.

41

Maximum Task 
Lifetime Exceeded

The ICM software did not receive an End Task message for this task 
within the maximum task lifetime of the MRD with which the task is 
associated.

42

Application Path 
Went Down

The Task Life timed out while the ICM software was attempting to 
communicate with the application instance associated with the task.  
(This might have occurred either because the application instance 
was down, or the network connection between ICM and the 
application instance was down.)

43

ICM Routing 
Complete

The ICM software successfully routed a task and a 
DO_THIS_WITH_TASK message has been sent to application.