Samsung 300W 6.1Ch Curved Soundbar HW-J6502 ユーザーズマニュアル

TROUBLESHOOTING

Before requesting service, please check the following.

• Is the power cord plugged into the outlet?

 

¼ Connect the power plug to the outlet.

• Is there static electricity in the air?

 

¼ Disconnect the power plug and connect it again.

• Is the Mute function on?

• Is the volume set to minimum?

 

¼ Press the 

(Mute) button to cancel the 

function.

 

¼ Adjust the Volume.

• Are the batteries drained?

• Is the distance between the remote control and 

main unit too far?

 

¼ Replace with new batteries.

 

¼ Move closer to the unit.

• Does your TV support TV SoundConnect?

• Is your TV firmware the latest version?

• Does an error occur when connecting?

• Reset the TV mode and connect again.

 

¼ TV SoundConnect is supported by some 

Samsung TVs released from 2012 on. Check your 
TV to see if it supports TV SoundConnect.

 

¼ Update your TV with the latest firmware.

 

¼ Contact the Samsung call centre.

 

¼ Press and hold the p button for 5 seconds to 

reset the TV SoundConnect connection.

• Your subwoofer may not be connected to the 

main body of the product.

 

¼ Try to connect your subwoofer again.  

(See Page 15)

• Try to adjust the vibration of your subwoofer.

 

¼ Press the WOOFER button on your remote control 

to adjust its value (between -12, -6 to +6).

TROUBLESHOOTING