Samsung 300W 6.1Ch Curved Soundbar HW-J6502 Manual Do Utilizador
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TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?
¼ Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
¼ Press the
(Mute) button to cancel the
function.
¼ Adjust the Volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and
main unit too far?
¼ Replace with new batteries.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV mode and connect again.
¼ TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check your
TV to see if it supports TV SoundConnect.
TV to see if it supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung call centre.
¼ Press and hold the p button for 5 seconds to
reset the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main body of the product.
¼ Try to connect your subwoofer again.
(See Page 15)
The subwoofer drones and vibrates noticeably.
• Try to adjust the vibration of your subwoofer.
¼ Press the WOOFER button on your remote control
to adjust its value (between -12, -6 to +6).
TROUBLESHOOTING