Samsung 12 kg pračka s Crystal Blue dvířky WW12H8400EW Série WW8000 ユーザーズマニュアル

English - 38

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the 
suggestions.

Problem

Action

The washing machine 
won’t start.

•  Make sure the washing machine is plugged in.
•  Make sure the door is properly closed.
•  Make sure the water tap is open.
•  Press the Start/Pause [   ] button again.

Water supply is 
insufficient, or no water 
is supplied.

•  Open the water tap fully.
•  Make sure the water supply hose is not frozen.
•  Make sure the water supply hose is not kinked or clogged.
•  Clean the filter on the water supply hose.

Has detergent 
remaining in the 
detergent drawer 
after the wash cycle is 
complete

•  Make sure your washing machine is running with sufficient water 

pressure.

•  Make sure the detergent is added to the center of the detergent 

drawer.

The washing machine 
vibrates badly or makes 
noise.

•  Make sure the washing machine is installed on a level floor. If the 

floor is not level, use the levelling feet to adjust the level.

•  Make sure that the shipping bolts are removed.
•  Make sure the washing machine is not touching any other object.
•  Make sure the laundry load is balanced.

The washing machine 
does not drain and/
or spin.

•  Make sure the drain hose is straightened all the way to the drain 

system.

•  Make sure the debris filter is not clogged.

The door won’t open.

•  Press the Start/Pause [   ] button to stop the washing machine.
•  The door stays locked as long as the washing machine is still hot 

inside after a heating operation.

•  Deactivate the Child Lock if activated.

If a problem persists, contact a local Samsung service centre.

Untitled-18   38

5/24/2016   4:06:26 PM