Samsung Mono Multifunction Printer ユーザーズマニュアル

Troubleshooting

9.4

Messages appear on the Smart Panel program window or the 

control panel display to indicate the machine’s status or errors. 

Refer to the tables below to understand the messages’ meaning 

and correct the problem if necessary. Messages and their 

meanings are listed in alphabetical order.

: When you call for service, it is very convenient to tell 

the service representative the display message.

The front cover 

or rear cover is 

not securely 

latched.

Close the cover until it locks 

into place.

A problem has 

occurred in the LSU 

(Laser Scanning 

Unit).

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

You have used an 

unauthorized 

cartridge.

You must use a Samsung 

approved cartridge.

• The toner 

cartridge is not 
installed.

• Paper has 

jammed in the 
fuser area or in 
the manual 
feeder.

• Install the Samsung genuine 

toner cartridge designed 
for your machine. Otherwise 
reinstall toner cartridge at 
several times. See page 2.2.

• Clean the paper jam. See 

There is a problem 

in the fuser unit.

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

A problem has 

occurred in the LSU 

(Laser Scanning 

Unit).

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

The paper in the 

paper input tray 

has run out.

Load paper in the paper input 

tray. See page 2.3.

There is a problem 

in the fuser unit.

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

There is a problem 

in the fuser unit.

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

Paper has jammed 

in the feeding area 

of the paper 

input tray.

Clear the jam. See page 9.1.

Paper has jammed 

in the fuser area or 

in the manual 

feeder.

Clear the jam. See page 9.1.

[Paper Jam 2] 

Paper has jammed 

in the paper exit 

area.

Clear the jam. See page 9.2.

Power has turned 

off then on and the 

machine’s memory 

has not been back 

up.

The job which you were trying 

to do before the power failure 

must be completely re-done.

There is a problem 

in the scanner unit.

Unplug the power cord and 

plug it back in. If the problem 

persists, please call for service.

The toner cartridge 

has run out.

Replace the toner cartridge with 

a new one. See  page 8.4.

To prevent serious 

pollution or 

breakdown of 

printer, the printer 

stops printing.

Replace the toner cartridge with 

a new one. See  page 8.4.

The toner is almost 

empty.

Take out the toner cartridge 

and gently shake it. By doing 

this, you can temporarily 

reestablish printing operations.

The toner cartridge 

is not a Samsung-

genuine cartridge. 

Replace the toner cartridge with 

a Samsung-genuine.