Ergotron SRVC-PI-02 プリント
Americas Sales and
Corporate Headquarters
EMEA Sales
APAC Sales
Worldwide OEM Sales
St. Paul, MN USA
(800) 888-8458
+1-651-681-7600
www.ergotron.com
sales@ergotron.com
Amersfoort, The Netherlands
+31 33 45 45 600
www.ergotron.com
info.eu@ergotron.com
Tokyo, Japan
www.ergotron.com
apaccustomerservice@ergotron.com
www.ergotron.com
info.oem@ergotron.com
Visit www.ergotron.com for more information on these products
© 2010 Ergotron, Inc. rev. 12/09/2010 e-05-075-EA
Content is subject to change without notification
Preventive Maintenance,
3 Year, StyleView Carts
10 cart minimum
North America/APAC
North America/APAC
SRVC-PMNP-03 non-powered
SRVC-PMP-03 powered
EMEA
EMEA
SRVCE-PMNP-03 non-powered
SRVCE-PMP-03 powered
Requires separate purchase of Cart Integration service. Purchase of
3-year program required within 1 year of integration service. Initial
maintenance visit occurs approximately 12 months after integration
• One on-site visit per year over 3 consecutive years
• Detailed inspection of entire cart—upper cart, lower cart and
• One on-site visit per year over 3 consecutive years
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms. Replacement up to $50 USD equivalent of broken
or worn parts over a 3-year period (for 3-year service only)
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of the
• Service report on all carts evaluated at completion of the
maintenance visit, which documents service on each cart for
your asset management
• Follow up: contact to ensure satisfaction after completion of
each visit
• For carts using StyleLink (Basic Client Version): customer would
send Ergotron their StyleLink files 30–45 days after install for us
to review and recommend best practices within 3 business days.
StyleLink files will then be downloaded by Ergotron during the
annual visits, analyzed and recommendations reported back to
the customer within 3 business days
• Three-year service includes proactive notification regarding next
service visit
• Thirty-day warranty, starts on final day of service site visit
Preventive Maintenance,
One Visit, StyleView Carts
10 cart minimum
North America/APAC
North America/APAC
SRVC-PMPNO-01
EMEA
EMEA
SRVCE-PMPNO-01
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms.
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of the
• Service report on all carts evaluated at completion of the
maintenance visit, which documents service on each cart for
your asset management
• For carts using StyleLink (Basic Client Version): StyleLink files will
be downloaded by Ergotron during the annual visit, analyzed and
recommendations for future best practices reported back to the
customer within 3 business days
• Follow up: contact to ensure satisfaction after completion of visit
• Thirty-day warranty, starts on final day of service site visit
• Thirty-day warranty, starts on final day of service site visit
Integration & Preventive
Maintenance, 3 Year,
StyleView Carts
North America/APAC
SRVC-ANP-03A non-powered 10–99
SRVC-ANP-03B non-powered 100+
SRVC-AP-03A powered 10–99
SRVC-AP-03B powered 100+
EMEA
EMEA
SRVCE-ANP-03A non-powered 10–99
SRVCE-ANP-03B non-powered 100+
SRVCE-AP-03A powered 10–99
SRVCE-AP-03B powered 100+
• Preventive maintenance check
• Set up and configure carts
• Install the StyleLink (Basic Client Version), upon request. This
• Set up and configure carts
• Install the StyleLink (Basic Client Version), upon request. This
ensures an easier installation of Enterprise Software
• Tailor configurations to user’s specific hardware
• Unpack carts, monitors, CPUs, laptops, keyboards, mice, etc.
• Prepare carts for hardware installation
• Install hardware (carts, monitors, CPUs, laptops, keyboards,
• Unpack carts, monitors, CPUs, laptops, keyboards, mice, etc.
• Prepare carts for hardware installation
• Install hardware (carts, monitors, CPUs, laptops, keyboards,
mice, etc.)
• Adjust all cart movements (counterbalance per weight of
hardware)
• Route and organize cabling
• For carts using StyleLink (Basic Client Version): customer would
• For carts using StyleLink (Basic Client Version): customer would
send Ergotron their StyleLink files 30–45 days after
install for review and recommendations for best practices.
Recommendations would be sent back within 3 business days of
receiving the files
• One on-site visit per year over 3 consecutive years
• Detailed inspection of entire cart—upper cart, lower cart and
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms. Replacement up to $50 of broken or worn parts
over the 3-year period
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of each
• Service report on all carts evaluated at completion of each
maintenance visit, which documents service on each cart for
your asset management
• Proactive notification regarding next service visit
• Follow up: contact to ensure satisfaction after completion of
• Follow up: contact to ensure satisfaction after completion of
each visit
• Thirty-day warranty, starts on final day of service site visit
Minimum order quantities are required on a per site basis
Minimum order quantities are required on a per site basis
Battery Replacement,
StyleView Carts
North America/APAC
SRVC-BR-33 33 amp/hr batteries
• Remove old batteries
• Install 2 fully charged new 33 Ah batteries
• Install cable harnesses
• Dispose of the old batteries
• Install 2 fully charged new 33 Ah batteries
• Install cable harnesses
• Dispose of the old batteries
• Route and organize cabling
• Follow up: contact to ensure satisfaction after completion of
• Follow up: contact to ensure satisfaction after completion of
Battery Service
Complete Service,
3 Years, StyleView Carts
10 cart minimum
North America/APAC
North America/APAC
SRVC-COMP-03 powered
• All phases of Cart Integration performed by a certified service
provider, including: cart preparation for hardware installation,
hardware installation, adjustment of cart components, cable
routing, StyleLink software installation, initial preventive
maintenance check
• Preventive maintenance—comprehensive evaluation of cart
inventory, via a 3-step process: upper cart inspection,
lower cart inspection, power system inspection
• Battery replacement: remove installed batteries, install fully
charged new batteries, install cable harnesses, dispose of the old
batteries
• Service report on all inspected carts
• Inspections conducted by a trained, certified and contracted
• Inspections conducted by a trained, certified and contracted
service provider
• Thirty-day warranty, starts on final day of service site visit
(batteries exempt)
• Battery warranty: limited one (1) year performance warranty and
six (6) month warranty against manufacturer’s defects
StyleLink
Remote Analysis
North America/APAC
SRVC-STYLK-01
EMEA
EMEA
SRVCE-STYLK-01
• The StyleLink (Basic Client Version) must be installed. Customer
would send Ergotron their StyleLink files 30–45 days after
install for review and recommendations for best practices.
Recommendations would be sent back within 3 business days of
receiving the files
• The customer would be allowed to send 3 more StyleLink
reports to Ergotron (probably quarterly) that would be analyzed
and a response sent back within 3 business days regarding any
exceptions in the files
• Ergotron will provide a summary report at the end of the 1-year
period and recommend best practices for future consideration
• Summary of the service offered:
1–1.5 month – post deployment evaluation of the practices and
1–1.5 month – post deployment evaluation of the practices and
provide best practices guidance
4–6 months – validation of practices, check for exceptions –
high temp, deep discharges, verify power system functions, etc
7–9 months – validation of practices, check for exceptions, verify
power system functions, analyze battery state of health and
make recommendations
Final Check – provides a full summary and recommendations for
improved practices
• Service expires 1 year from purchase