Zhongshan City Richsound Electronic Industrial Ltd. SSB-3WB ユーザーズマニュアル

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Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter prob-
lems when using this unit, check the following points before requesting for service.
Warranty void if case is opened.
Symptom
Likely Cause
What to do
No sound 
Speaker not connected to active 
AC power
‡
Verify that speaker is connected and  
  that the circuit is on.
Power not switched on 
‡
Switch on power and verify that power  
  LED is on.
Suddenly No sound
Triggered auto-off function
‡
Turn the volume up of the source, e.g  
  TV, mp3 player, etc, and readjust the  
  sound of the unit to trigger auto-on  
  function.
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No sound, speaker is connected to 
working AC power but sound won’t 
come on
Cannot trigger auto-on function
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  signal.
Speaker power cable is faulty or 
improperly connected
‡
Re-seat the power cable at both ends.
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n-good power cable.
Blown fuse
‡
Contact with your manufacturer for  
  repairment.
No sound. Speaker comes on
Faulty cables and connections
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  completely.
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  known-good cable.
Noise or hiss heard at output
Faulty Cables and connections
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  completely.
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  known-good cable.
Noisy source device
‡
Disconnect the devices that are    
  connected to your speaker one at a  
  time. If the noise goes away, the 
  problem is with the source or the    
  connecting cable.
Hum or Buzz that increases or decreases 
when more than one source are 
inputting single to the unit at the same 
time
Interference internally
‡
Disconnect or mute the other channels  
  to solve the problem. 
Faulty cable between source 
equipment and unit
‡
Substitute a known-good cable for the  
  suspected faulty cable.
Smart Remote control does not work
No/Low battery power
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  bottom of Smart Remote control.
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  with a CR2025 battery. 
(see P.7)
The Unit does not responds to the 
remote control
No/Low signal from remote control 
to the unit
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  Smart Remote control and the unit.
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  at the sensor on the front of the unit.
The unit responds but no sound
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  Symptom.
HDMI ARC/CEC ERROR
No Sound or Have sound but with error 
message shown on TV
TV CEC function is not compatible 
with unit CEC function.
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  compatibility on TV user's manual.
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HDMI ARC/CEC ERROR
Both TV and the unit has sound coming 
out
TV  CEC  function  is  not  partially 
compatible with unit CEC function.
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  compatibility on TV user’s manual.
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  from the Unit only