Netgear 10400144 ユーザーズマニュアル

Troubleshooting

31

If your router is unable to obtain an IP address from the your service provider, the problem might 
be one of the following:

•

Your service provider might require a login. Ask your service provider whether they require 
PPP over Ethernet (PPPoE) login.

•

The service name, user name, and password might be set incorrectly. See 

.

•

Your service provider might check for your computer’s host name.
Assign the computer host name of your ISP account to the N750 wireless gigabit router in the 
Basic Settings screen.

•

Your service provider allows only one Ethernet MAC address to connect to Internet, and 
might check for your computer’s MAC address. In this case, do one of the following:

–

Inform your service provider that you have bought a new network device, and ask them to 
use the N750 wireless gigabit router’s MAC address.

–

Configure your router to spoof your computer’s MAC address. This can be done in the 
Basic Settings screen. Refer to the online help, which you can access from the N750 
wireless gigabit router main menu.

Log in to the N750 wireless gigabit router.

Select Router Status under Maintenance on the main menu.

Click the Connection Status button.

If all the steps indicate OK, then your PPPoE connection is up and working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The 
N750 wireless gigabit router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There also might be a provisioning problem with your ISP.

Unless you connect manually, the N750 wireless gigabit router will not 
authenticate using PPPoE until data is transmitted to the network.