ViVOtech Inc. VIVOPAY8100 ユーザーズマニュアル

ViVOpay 8100 User Guide

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Chapter 3

Troubleshooting and Maintenance

The ViVOpay 8100 readers are reliable and easy to troubleshoot. The components that may require 
troubleshooting include the power supply, the reader, and the data cable.

Reader does not appear to be 
powered on—no LEDs lit, no 
LCD display.

• Reader not powered on.
• Incorrect power supply used.

• Check cable connections.
• Verify that power is on and correct voltage and 

current are present.

• Replace the power supply.
• Verify that power cable plug is fully inserted.
• Replace the reader.

LEDs do not light and beeper is 
not audible when 
card/fob/phone is presented.

• Card/fob/phone not properly 

presented.

• Metal or RF interference.
• Firmware issue (contact your local 

support representative).

• Reader not powered on or incorrect 

voltage.

• Incorrect power supply used.
• Unsupported card/fob/phone used.

• Present card/fob/phone closer to the reader 

and ensure it’s parallel to the reader’s display.

• Verify that the card/fob/phone is valid/current.
• Test with “ViVOcard Contactless Test Card” 

part number 241-0015-03.

• Try a different card/fob/phone.
• Verify that the unit is not near any large metal 

objects.

• Verify that correct firmware is loaded (local 

support representative only).

• Verify that power is on and correct voltage and 

current are present.

• Verify that power cable plug is fully inserted.
• Replace the reader.

Some cards/fobs/phones read, 
but not all.

• Wrong firmware (contact your local 

support representative).

• Possible bad card/fob/phone.
• Unsupported card used.

• Verify that correct firmware is loaded on 

reader (local support representative only).

• Check to see if card/fob/phone is damaged.
• Try a different card/fob/phone.

No data is received, or data is 
garbled.

• Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not 

installed on terminal (for serial 

connections only).

• Magstripe card not swiped correctly. 
• Magstripe card not level during card 

swipe.

• The POS application is not using the 

correct communications parameters.

• Check that the cable connection is secure and 

in the correct port on the POS/ECR.

• Check that the POS/ECR has the correct 

software application to accept data from the 

contactless reader (may need assistance from 

the POS vendor).

• Try a different card/fob/phone or magstripe 

card if testing the magstripe reader.

• If testing with the magstripe card, try turning 

the card around; make sure that the card is 

level during the card swipe.

• Contact the payment processor for an 

application upgrade.

• Check that the cable is correctly attached to 

the back of the ViVOpay 8100

• Check the POS application.