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Troubleshooting
Tsunami
®
 800 & 8000 Series - Software Management Guide 
272
8.5 Application Specific Troubleshooting
8.6 Wireless Link Issues
Given below are the possible reasons for a wireless link not getting established and the relevant observations. 
Problem
Solution
RADIUS 
Authentication Server 
Services unavailable
If RADIUS Authentication is enabled on the device, then make sure that your network’s 
RADIUS servers are operational. Otherwise, clients will not be able to log on to the device.
There are several reasons for the authentication server‘s services to be unavailable. To 
make it available,
Make sure you have the proper RADIUS authentication server information setup 
configured on the device. Check the RADIUS Authentication Server’s Shared Secret 
and Destination Port number (default is 1812; for RADIUS Accounting, the default is 
1813).
Make sure the RADIUS authentication server RAS setup matches the device.
TFTP Server
If a TFTP server is not configured and running, you will not be able to download and 
upload images and configuration files to or from the device. Remember that the TFTP 
server need not be local, as long as you have a valid TFTP IP address. Note that you do not 
need a TFTP server running unless you want to transfer files to or from the device.
After the TFTP server is installed:
Check to see that TFTP is configured to point to the directory containing the
device Image.
Make sure you have the proper TFTP server IP Address, the proper device image
file name, and that the TFTP server is connected.
Make sure the TFTP server is configured to both Transmit and Receive files (on
the TFTP server’s Security tab), with no automatic shutdown or time-out (on
the Auto Close tab).
Reason(s)
Observation
Mismatch in network 
name
The Wireless Interface Statistics (In Octets, In Non-Unicast Packets) are incremented in 
BSU/End Point A and SU/End Point B.
The WORP counters are not affected. 
The remote device is not listed in the Site Survey. 
Incorrect or invalid 
configured BSU/End 
Point A name
The Wireless Interface Statistics (In Octets, In Non-Unicast Packets) are incremented in 
SU/End Point B.
The WORP counters are not affected. 
The remote device is not listed in the Site Survey. 
Mismatch in network 
secret
The Wireless Interface Statistics (In Octets, In Non-Unicast Packets) are incremented in 
BSU/End Point A and SU/End Point B.
The WORP counters are incremented (Req for Serv, Reg Req, Auth Req, Reg 
Attempts, Reg LastReason: Incorrect Parameter) on both ends.