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Troubleshooting
Printer Status Indicator
36
61207L-001 Rev. A
HC100 User Guide
4/23/08
Printer Status Indicator
In alert and error conditions, the printer status indicator lights may be on, blinking, or rotating. 
 describes the different lights and light sequences. See 
 
for information about how the light sequences are indicated.
Table 6 • Lights and Light Sequences for Alert and Error Conditions
Light or Light Sequence
Meaning
Action Required
Steady Green
The printer is ready to print.
None
Rotating Green
The printer is downloading or 
processing data.
None.
Rotating Green Fill
The printer is defragmenting or 
initializing flash memory.
None.
Steady Green, 2 Blinks Off
The printer is paused.
Press 
PAUSE/FEED
 to resume 
printing.
Flashing Green then Orange
The printer is in forced download 
mode.
Download firmware to the printer, 
or power cycle the printer to return 
to regular printing mode.
Steady Half-Orange, Half-Green
The printer is writing to flash after 
a firmware download.
None.
Caution • 
Do not power cycle the 
printer during this phase. Doing 
so makes the printer inoperable.
Steady Yellow
A forced eject of the media 
cartridge is being initiated by 
pressing and holding 
EJECT
. The 
printer will ultimately eject the 
media cartridge when the button is 
released, but it may be a forced 
eject or a normal eject.
To cancel the forced eject 
and eject the media cartridge 
normally, release 
EJECT
 
before the printer status 
indicator blinks yellow. 
To proceed with the forced 
eject
, continue to hold 
EJECT
 
(about 6 seconds) until the 
printer status indicator blinks 
yellow. 
After the forced eject, press 
the upper cover release 
buttons to open the printer’s 
upper cover and release the 
wristband. Se
 for 
information on removing the 
wristband from the cartridge. 
Do NOT pull the remainder of 
the wristband out of the 
cartridge.