VeriFone E355 ユーザーズマニュアル

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For e355 problems, contact your local Verifone representative or service provider. 

For e355 product service and repair information:

USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), 

 

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

International – Contact your Verifone representative 

Before returning a e355, you must obtain an MRA number. The following 
procedure describes how to return one or more devices for repair or replacement 
(U.S. customers only). 

Get the following information from the printed labels at the back of each e355 

to be returned:

Product ID, including the model and part number. For example, “e355” and 

“M087-XXX-XXX-XXX.”

Serial number (S/N nnn-nnn-nnn)

Obtain the MRA number(s) by completing one of the following:

Call Verifone toll-free within the United States at 1-800-Verifone and follow 
the automated menu options.

Select the MRA option from the automated message. The MRA 

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

Give the MRA representative the information you gathered in Step 1.

 

If the list of serial numbers is long, you can fax the list, along with the 
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).

Address a fax to “Verifone MRA Dept.” with the model and part number(s)

Include a telephone number where you can be reached and your fax 

number.

Complete the Inquiry Contact Form at 

Customers outside the United States are advised to contact their local Verifone 

representative for assistance regarding service, return, or replacement of devices 
and accessories.