IBM CISCO R2E2 ユーザーズマニュアル
Chapter 3: Supported Reports and KPIs
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
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Charts
• TollBypass Calls Distribution Chart
• Comapny Calls Percent Distribution Chart
Top 10 Cluster Number of Calls
KPIs
• ClusterTotalCall
• ClusterOnNetCall
• ClusterIncomingCall
• Cluster Total Number of Outgoing External Calls (Nb)
• ClusterOffNetCall
Top 10 Cluster Number of Errors
KPIs
• Cluster Percentage of Successful Calls (percent)
• ClusterShortCall
• Cluster Percentage of Packet Lost (percent)
• Cluster Percentage of Drop Calls (percent)
Cluster VoiceMail Usage Resource
KPIs
• ClusterVoicemailPackets
• ClusterForwardToVoiceMail
• ClusterVoicemailCallDuration
• ClusterVoiceMailCall
• Cluster Number of Direct VoiceMail Calls (Nb)
Charts
• Direct vs Forward Calls ratio
Cluster IP vs Legacy Resource
KPIs
• ClusterTollBypassCall
• Cluster Total Number of External Calls (Nb)
• Cluster Total Number of Company Calls (Nb)
• Cluster Total Number of Company LegacyPBX Calls (Nb)
• Cluster Total Number of Company IP Calls (Nb)
Charts
• External vs Company Calls Ratio
• IP vs LegacyPBX Calls Ratio