Control4 V2 プリント

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Part Number: 200-00193 Rev A 6/25/2010

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Unsupported video 

file. 

Corrupt file.

Make sure the video file is in a format supported 

by the Media Player. Try converting the video 

file into a format known to be compatible with 

the Media Player.

If possible create a new version of the video 

from the original. Playing the video file on a 

computer can help you determine if the file is 

corrupted. This can help you confirm that the 

video file is in a format that the Media Player 

supports also.     

NAS drive offline.

A video file has been 

deleted from the NAS 

drive.

Ensure that your NAS drive is powered ON, 

properly connected to the network, and Enabled 

in Composer. 

Add the video file to the NAS drive (scanning 

the video again in Composer is required also).  

Problem with the 

video file.

Network bandwidth 

issues.

Network Attached 

Storage issues.

If possible, create a new version of the video 

from the original. If this is a high-definition video 

file, try reducing the video resolution.

Ensure that there is sufficient bandwidth avail-

able for video playback. Playback of multiple 

video files over the network or large internet 

downloads during video playback can limit 

network availability and impact video playback 

quality. The Media Player buffers approximately 

10 seconds of video to help alleviate these 

problems, but if network issues persist then 

video playback issues may arise. If needed 

work with a networking professional to ensure 

your network has sufficient available bandwidth 

for video playback. 

Ensure that the NAS where your video files are 

stored is functioning properly

The video file is 

encoded in a low 

resolution. 

If possible, create a new version of the video 

from the original using higher resolution set-

tings. 

The video may have 

multiple language 

tracks. 

Provide the video file with only the desired 

language track

The Audio track is 

encoded in DTS sur-

round sound.

Unsupported audio 

codec.

The Media Player supports DTS pass through 

only – meaning that it will pass the DTS signal 

through the digital optical (S/PDIF) and HDMI 

connections to a Receiver or TV, which must 

then decode the DTS signal. A DTS-compatible 

Receiver or TV is required for DTS audio to 

work. When playing a video file that has DTS 

encoded audio, the Media Player will not output 

any audio over the  Left/Right RCA audio 

outputs.

If possible, create a new version of the video 

from the original.

The table below provides troubleshooting information that may 

be useful to you.