Nortel Networks P0887496 01 ユーザーズマニュアル
Handling calls 51
P0887496 01
Norstar PC Console 1.1 User Guide
3.
Click .
The
Loop button label shows Active, and the number in the Target
box is tone dialed.
4.
Click the Link button to set up a conference call between the incoming call, the outgoing
call and the Attendant.
call and the Attendant.
When the conference call is finished, click Release to disconnect from the call.
Note: To disable the Link Transfer button, open the Options dialog
box on the Tools menu and select the Disable Link Transfer
Option button.
Option button.
Handling a callback call
There are two types of calls that return to Norstar PC Console:
•
a call that was not answered at the extension to which it was transferred
•
a call that the called person returned to you for attendant handling
Responding to a callback that an extension did not answer
A callback may be a call that was sent to an extension, not answered and returned to you.
The callback is indicated by
.
The Loop button displays attendant messaging including the name and extension from which
the call has returned and other call related information. This allows you to personalize the
handling of the call.
the call has returned and other call related information. This allows you to personalize the
handling of the call.
To respond to a Callback call:
1.
Click .
The
Caller Information group box shows the information originally displayed so that you can
process the call accordingly, such as transfer to Norstar voice messaging, park the call, page
the called person, and so on.
the called person, and so on.