ユーザーズマニュアル目次Introduction to Norstar PC Console7About this guide7Conventions8Naming of window components8Using the keyboard to navigate around Norstar PC Console8Processing a call with right-click mouse capability9References10Understanding Norstar PC Console11Server program11Attendant program11Reports program12Norstar PC Console features12Easy to use, time saving Graphical User Interface (GUI)12Advanced software capabilities12Attractiveness of PC compatibility13Attendant types13Getting started15Starting the Server program15Shutting down the Server program16Starting the Attendant program16Minimizing and maximizing the Attendant main window17Shutting down the Attendant program17Checking that the Server and Attendant programs are running17Initializing and configuring the Attendant program18Starting the Attendant program for the first time18Types of attendant setups19Setting up other attendant features23Working with the Attendant main window27Components of the Attendant main window27Title bar28Menu bar28Toolbar28Loop buttons28Caller Information group box28Call processing area28Directory group box29Status Bar29Using the menu bar30File menu30Edit menu30View menu31Tools menu31Transfer menu32Caller menu33Target menu34Attendant menu35Help menu35Using the toolbar35Using the Caller Information group box38Using the call processing area40Using the Directory group box41Search and edit functions in the Directory group box42Directory list44Handling calls47Answering calls as an attendant47Finding the called person’s extension and placing it in the Target box49Using the Contacts group box49Using the Directory tab views50Using the Directory Find box50Using the Department box51Transferring a call51Parking, holding and screening calls53Parking calls and paging employees53Placing and retrieving calls on hold54Screening calls55Contacting employees using Voice Call56Linking and Joining calls56Handling a callback call57Responding to a callback that an extension did not answer57Responding to a callback that a called party returned58Making a call from the attendant’s extension59Managing calls at the employee’s telephone60Maintaining caller and employee information63Maintaining caller information63Creating a new caller record63Finding and editing caller information66Maintaining employee information67Working with the Directory list67Finding an employee record68Editing employee information70Generating reports75Report types75Calls by Customers report75Calls to Employees report76Extension Directory report76Working with the Reports window77Database group box77Information group box77Period group box78Employees and customers group boxes79Creating and viewing reports80Selecting the database80Selecting a report type81Setting the report period82Selecting employees and customers for the report83Create Report button84Viewing the report you generated84Printing a report85Glossary87Index91サイズ: 941KBページ数: 95Language: Englishマニュアルを開く