Lucent Technologies 555-230-024 ユーザーズマニュアル

CentreVu Supervisor

Issue 5    January 1998

555-230-024

In addition to standard reports, the CentreVu Call Management System has a 
comprehensive, optional forecasting system that can help you predict the num-
ber of ACD agents you will need at some future date. You can use archived Cen-
treVu Call Management System data, add variable data, change and remove 
forecasting data, and capture data from a particular period in order to forecast 
staffing requirements.

CentreVu Supervisor is a MicroSoft Windows-based graphic interface for the 
CentreVu Call Management System described above. Besides the convenience 
of managing calls from a personal computer, the primary advantages of Cen-
treVu Supervisor are:

■

Enhanced Reporting — The application provides many new ways to view 
data:

— Pie and bar charts

— Integrated reports that combine real-time and historical data

— Threshold limits on real-time reports

■

Customized Reports — The Report Designer feature allows you to easily 
create your own reports.

■

Graphical Interface — The familiar windows-type interface allows users to 
learn the application more quickly.

■

Data Export — The application allows you to easily export data into other 
Windows applications.

The CentreVu Call Management System is a prerequisite for the CentreVu Super-
visor software.

The Basic Call Management System, an integrated, internal capability, is a 
cost-effective solution for small start-up call centers, for existing companies with 
minimum system-measuring/reporting requirements or as a back-up to the Cen-
treVu Call Management System. The Basic Call Management System helps you 
fine tune your call-center operation by providing reports with the data necessary 
to measure your call center agents’ performances.

This feature offers call management control and reporting at a low cost for 
call-centers of up to 2000 agents. The Basic Call Management System is ideal for 
companies that need call management features but do not require the same 
capacities available with the larger CentreVu Call Management System, which 
requires an adjunct processor.