AltiGen comm 705 ユーザーズマニュアル

Troubleshooting

The following table provides help for the most common problems an end 
user may encounter. For IP 705 phone questions or problems not listed 
here, contact your AltiGen dealer.

•

Headset RJ-9 port

Important: Contact AltiGen for the most current list of certified 
headsets.

The pin outlet for headset support is:

Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)

If using Plantronics H91N or H101N headsets, a separate 
Plantronics cable should be used and must be ordered 
separately (part # 27190-01) in order to plug in these 
headsets to the headset port.

•

(HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm)

•

External power, 5VDC, 1.5A

•

PoE option

AltiWare is unreachable

•

Check to make sure the AltiWare IP address in the 
IP phone is set up correctly.

•

Check the IP 705 phone’s IP address, network mask 
and default gateway.

•

Check to make sure you can ping the IP 705 phone’s 
address from AltiWare.

•

Check to make sure the IP Phone Service is started 
in AltiWare.

•

Check AltiWare IP address in AltiAdmin IP Phone 
Configuration menu.

Image update failed. If 
setting Boot Download 
to Yes, after the phone 
reboots and if the setting 
still says Yes, the boot 
failed.

•

Check the IP 705 phone’s IP address, network, 
default gateway settings.

•

Check the network connection.

•

Check the TFTP server IP address and make sure the 
TFTP server is running.

•

PING from the TFTP server to the IP 705.