Polycom ViaVideo 사용자 설명서
Appendix C
Troubleshooting
ViaVideo User’s Guide
78
www.polycom.com
Audio Troubleshooting
The following table lists audio-related problems, their explanations,
and possible solutions.
and possible solutions.
Problem
Explanation
Solution
No Audio
You may not have your
audio hooked up correctly.
audio hooked up correctly.
Select Generate Tone
(System
Info>Diagnostics>Generate
Tone). If you cannot hear a
tone, perform the following
checks:
(System
Info>Diagnostics>Generate
Tone). If you cannot hear a
tone, perform the following
checks:
1. Check your audio
connection (See “Audio
Connection,” on page 59)
connection (See “Audio
Connection,” on page 59)
2. Look in System
Info>Setup>Audio and
verify that you have
selected the correct
microphone setting.
Info>Setup>Audio and
verify that you have
selected the correct
microphone setting.
3. Check the volume
controls in System
Info>Setup>Audio to make
sure they are set correctly.
controls in System
Info>Setup>Audio to make
sure they are set correctly.
4. Check the speaker
connection and volume
setting.
connection and volume
setting.
If you can hear a tone, but
cannot hear the other side,
make sure that the other
end is not muted.
cannot hear the other side,
make sure that the other
end is not muted.
No sound effects.
Your Wave audio setting
may be low.
may be low.
Check the Wave audio level
in System
Info>Setup>Audio.
in System
Info>Setup>Audio.
ViaVideoUG.book Page 78 Thursday, December 7, 2000 2:49 PM