Toshiba B-SA4TM-GS12-QM-R 사용자 설명서

ENGLISH VERSION EO1-33048 

5.1 Error Messages

E5- 2 

(When an optional cutter 
module is installed.) 

The media is jammed in the cutter. 

Remove the jammed media.  Then press 
the [RESTART] key.  If this does not 
solve the problem, turn off the printer, and 
call a TOSHIBA TEC authorised service 
representative. 

⇒ Section 4.1.3. 

1. The media has run out. 
 

1.  Load new media.  Then press the 

[RESTART] key. 

⇒ Section 2.3. 

2. The media is not loaded properly. 
 

2.  Reload the media correctly.  Then press 

the [RESTART] key. 

⇒ Section 2.3. 

3.  The media is slack. 

3.  Take up any slack in the media. 

1.  The ribbon is not fed properly. 
 
 
 
 

1.  Remove the ribbon, and check the status 

of the ribbon.  Replace the ribbon, if 
necessary.  If the problem is not solved, 
turn off the printer, and call a TOSHIBA 
TEC authorised service representative.  

2.  The ribbon has run out. 

2.  Load a new ribbon.  Then press the 

[RESTART] key. 

⇒ Section 2.4. 

The Print Head has overheated. 

Turn off the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 

There is a problem with the Print Head. 

The Print Head is required to be replaced.  
Call a TOSHIBA TEC authorized service 
representative. 

1.  The printer is used in a location where 

it is subject to noise.  Or, there are 
power cords of other electrical 
appliances near the printer or interface 
cable.  

1.  Keep the printer and the interface cables 

away from the source of noise.  

2.  The Power Cord of the printer is not 

grounded.  

2.  Ground the Power Cord. 

3.  The printer shares the same power 

source with any other electrical 
appliances.  

3.  Provide an exclusive power source for 

the printer. 

4.  An application software used on your 

host computer has an error or 
malfunction. 

4.  Confirm the host computer operates 

properly. 

An error has occurred in writing to the 
flash ROM. 

Turn the printer off, and then on again. 

An error has occurred in formatting the 
flash ROM. 

Turn the printer off, and then on again. 

Saving failed because of an insufficient 
capacity of the flash ROM. 

Turn the printer off, and then on again. 

Data cannot be read from/written to a 
backup EEPROM properly. 

Turn the printer off, and then on again. 

The printer did not succeed in writing 
data onto an RFID tag after having 
retried for a specified times. 

Press the [RESTART] key.