Toshiba B-SA4TM-GS12-QM-R 사용자 설명서

ENGLISH VERSION

EO1-33048 

5.2 Possible Problems 

E5- 3 

The printer cannot communicate with the 
RFID module.  

Turn the printer off, and then on again. 

While the printer is in the Dowload mode 
for upgrading the firmware, it receives an 
improper command, for example, a Issue 
Command. 

Turn the printer off, and then on again. 

Other error messages 

A hardware or software problem may 
have occurred. 

Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  

This section describes problems that may occur when using the printer, and their causes and solutions.  

1. The Power Cord is disconnected. 

1. Plug in the Power Cord. 

2. The AC outlet is not functioning 

correctly. 

2. Test with a power cord from another 

electric appliance.  

The printer will not 
turn on. 

3. The fuse has blown, or the circuit 

breaker has tripped. 

3. Check the fuse or breaker. 

1. The media is not loaded properly. 

1. Load the media properly.  

⇒ Section 2.3. 

The media is not fed. 

2. The printer is in an error condition.  

2. Solve the error in the message display.  

(See Section 5.1 for more detail.) 

Pressing the [FEED] 
key in the initial state 
results in an error. 

A feed or an issue was attempted not on 
the following default conditions. 

Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm 

Change the print condition by using the 
printer driver or a print command so that 
it corresponds to your printing conditions.  
Then, clear the error state by pressing the 
[RESTART] key.  

1. The media is not loaded properly. 

1. Load the media properly.  

⇒ Section 2.3. 

2. The ribbon is not loaded properly. 

2. Load the ribbon properly.  

⇒ Section 2.4. 

Nothing is printed on 
the media. 

3. The ribbon and media are not matched.

3. Select an appropriate ribbon for the 

media type being used. 

1. The ribbon and media are not matched.

1. Select an appropriate ribbon for the 

media type being used. 

The printed image is 
blurred. 

2. The Print Head is not clean.  

2. Clean the print head using a Print Head 

Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 

1. The Cutter Unit is not closed properly. 

1. Close the Cutter Unit properly. 
 

2.  The media is jammed in the Cutter. 

2.  Remove the jammed paper. 

⇒ Section 4.1.3. 

The optional cutter 
module does not cut. 

3. The cutter blade is dirty. 

3. Clean the cutter blade. 

⇒ Section 4.1.3. 

The optional Strip 
Module does not 
remove labels from the 
backing paper. 

Label stock is too thin or the glue is too 
sticky.  

Refer to Section 7.1 Media and change 
the label.