Avaya NN44400-710 사용자 설명서

To access a user-created Crystal Report template, you must import the report template 
from Contact Center Manager Server into Contact Center Manager Administration.

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You must create the report in Crystal Reports.

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Data sources, in Report templates, must reference to the Contact Center Manager 
Server database.

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You must define the parameter fields in the main report for user-created 
parameterized reports with subreports.

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Use the Historical Reporting Template Importing Wizard.

Attention:  Risk of data loss. Do not move the template filter after you import the 
report. If you move the file, the server cannot find the report and you must import it 
again.

From the Launchpad, click Historical Reporting.

Select the Contact Center Manager Server from which you require to run the report.

On the menu, click Report, Import.

On the Template Importing Wizard dialog box, click Next.

(Optional) Select the Synchronize report template from the network drive check 
box.

In the Directory and folder name field, type \\NetworkPCname\<SharedFolder>\
<ReportTemplate>

Enter the template name.

From the Report is based on the following data list, select a value.

If you select Configuration or Parameters, proceed to 

; if you select Historical, 

enter the database alias.

<OldVersionTemplates>

Name of the directory you select on your local hard 
drive