Avaya NN44400-710 사용자 설명서
Expert reports
112
NN44400-710 Contact Center Performance Management
12 November 2010
5
In the Subreport Links window, select the Select data in subreport based on field
checkbox.
checkbox.
6
To add additional subreports, repeat
to step 5. Otherwise, click OK.
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Adding customized formulas to a report (Crystal)
To a customize a Crystal Report, you can customized and special formulas in your
report.
report.
Prerequisites
•
Ensure you understand the special formulas defined for use with Contact Center
Manager Server.
Manager Server.
Procedure steps
Step
Action
1
In Crystal Reports, open the report you want to customize.
2
In the field explorer, right-click Formula Fields.
3
Select New.
4
Type the name of the formula.
5
Click User Editor.
--End--
Procedure job aid
Special formulas defined for use with CCM
Formula
Definition
@report_interval
The collection period for the report.
@report_title
the title of the report, as defined on the
General-Report property page.
General-Report property page.
@report_user
The logon ID of the user who printed the report.
@site_id_name
The name of the site.
@report_language
The default language used by CCM to present
translated files to a report (for example English
United States is en-us.
translated files to a report (for example English
United States is en-us.
If the preferred language is not available, CCM
defaults to en-us.
defaults to en-us.