Avaya NN44400-710 사용자 설명서
NN44400-710 Contact Center Performance Management
12 November 2010
141
Report Creation Wizard
Procedure steps
Step
Action
1
On the toolbar, click the Import to Historical Reporting icon.
2
In the Import window, in the Report Title box, type the name for the report.
The name appears in Historical Reporting.
3
Click Browse.
4
In the Open RCW Report dialog box, browse to and select the report to import.
5
Click Open.
The Open RCW Report dialog box closes and the path appears in the Location box.
6
From the Time zone list, select the time zone the report uses as default.
Attention: Avaya recommends that you use the Client Timezone setting. This setting
automatically adjusts the report interval based on the client time zone.
automatically adjusts the report interval based on the client time zone.
7
In the Comment box, type additional information about the report.
8
Click the Report Options header.
9
In the Report Options section, select a Report Mode. The options are Standard or
Private. The Report Mode determines whether the report imports to a standard or
private folder location.
Private. The Report Mode determines whether the report imports to a standard or
private folder location.
10
(For advanced reports only) From the Report Type list, select a report type.
11
From the Report Group list, select the standard report folder into which you import the
report. For private reports, you import the report into your private folder.
report. For private reports, you import the report into your private folder.
12
In the Select Server list, select the servers to which to import the report.
13
Click the Data Range header.
14
If you import a simplified report, in the Data Range section, select the Interval Modes
for which this report is generated, and then proceed to
for which this report is generated, and then proceed to
15
If you import an advanced (ODBC) report, from the Table Alias list, select a table.
16
In the Table box, for the data range that matches the selected Table Alias time period,
type the table name.
type the table name.
17
In the Timestamp box, for the data range that matches the selected Table Alias time
period, type the name of the field. For example, if report is based on the iSkillsetStat
table alias, the entries for each data range appear in the following table.
period, type the name of the field. For example, if report is based on the iSkillsetStat
table alias, the entries for each data range appear in the following table.
Interval Mode
Table Name
Timestamp
Interval
iSkillsetStat
Timestamp
Daily
dSkillsetStat
Timestamp
Weekly
wSkillsetStat
Timestamp
Monthly
mSkillsetStat
Timestamp