Avaya NN44400-710 사용자 설명서
Real-time Reporting
24
NN44400-710 Contact Center Performance Management
12 November 2010
1
Log on to Contact Center Manager Administration.
2
On the launchpad, click Real-Time Reporting.
The Real-Time Reporting window appears.
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Creating a private real-time display
Create a private real-time display to customize real-time displays.
For more information about customizing real-time displays. See
.
Prerequisites
•
Create a copy of a public display template. See
.
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
In the left pane, click the server on which to create a private real-time display.
2
Select the Public Tabular Displays folder.
3
From the expanded Public Tabular Displays folder, select the display to copy.
4
In the Public Display window, type the name of your new private display. You can use
only alphanumeric characters in the display name; do not use special characters.
only alphanumeric characters in the display name; do not use special characters.
When you copy a display, the system gives the new display a default name in the
format [server name]_[display name]. Because each private display must have a
unique name, you must type a new name if you save a private display with the same
default name.
format [server name]_[display name]. Because each private display must have a
unique name, you must type a new name if you save a private display with the same
default name.
5
To save the display in the Private Tabular Displays folder, click Make Private Copy.
6
On the Properties page, you can change the colors, font size, and the refresh rate.
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