Avaya NN44400-710 사용자 설명서
NN44400-710 Contact Center Performance Management
12 November 2010
63
Real-time report customization
Changing column names
You can change the column names of private displays. You can customize the columns
of private displays only. If you choose a public display, you must first copy it and save it
in your Private Displays folder before you can customize the columns. See
of private displays only. If you choose a public display, you must first copy it and save it
in your Private Displays folder before you can customize the columns. See
.
Prerequisites
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
In the left pane, under the server that contains the real-time display to customize,
navigate to the display.
navigate to the display.
2
In the right pane, click the Columns tab.
3
To add columns to the display, from the Available Fields list, select a column, and then
click Add Field.
click Add Field.
4
In the Column Name box, type the new name to appear in the real-time display grid,
and then press Tab.
and then press Tab.
The new column name appears in the sample table.
You can change as many names as you want.
5
After you change the names, click Submit to save your changes.
6
Click Launch Display to view the real-time display to see your changes.
--End--
Changing the column width in a real-time display
You can customize the columns of private displays only. If you choose a public display,
you must first copy it and save it in your private folder before you can customize the
columns. For more information, see
you must first copy it and save it in your private folder before you can customize the
columns. For more information, see
Prerequisites
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
In the left pane, under the server that contains the real-time display to customize,
navigate to the display.
navigate to the display.
2
In the right pane, click the Columns tab.
3
Click the name of the column to resize.