Avaya NN44400-710 사용자 설명서
NN44400-710 Contact Center Performance Management
12 November 2010
19
Filter management
Removing elements from a filter
To modify the report display, remove elements from a filter.
Prerequisites
•
Log on to Real-Time Reporting or Historical Reporting. See
.
•
Create at least one filter. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
From the Filters menu, select Manage Filters.
2
In the left pane, select the filter from which to remove applications, skillsets, or agents.
3
Clear the check boxes for each skillset, application, or agent to remove from the filter.
4
Click Submit to save your changes.
--End--
Deleting a filter
If you need to rename a filter, you must delete the filter and create a new one with the
new name.
new name.
Prerequisites
•
Log on to Real-Time Reporting or Historical Reporting. See
.
•
Create at least one filter. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
From the Filters menu, select Manage Filters.
2
In the left pane, select the filter to delete.