Avaya NN44400-114 사용자 설명서

Search for a contact to create or review a customer contact.

You can search for a contact based on one or more of the following criteria:

•

Agent (is, is not)

•

Last action (is, is not)

•

ID (less than, equal to, greater than)

•

Subject (contains, begins with, ends with)

•

Status (is, is not)

•

Closed reason (is, is not) activity code

•

Closed date (before, on, after)

•

Skillset (is, is not)

•

Type (is, is not) of contact

•

Disposition code (is, is not)

•

Mail To (contains, begins with, ends with)

•

Mail From (contains, begins with, ends with)

•

Arrival date (before, on, after)

The search results display the Agent who worked most recently on the contact.

If the search results in more contacts than one page can show, use the arrows 
to move to the Next, Previous, First, and Last page of the search results.

•

Ensure that the Action bar is visible.

Click Contact Search.

In the first column, select the criteria to use for the search (for example, Status 
or Skillset).

In the second column, select the logical operators for the search criteria (for 
example, is or is not). 

In the third column, type your search value (for example, Closed).