Avaya NN44400-114 사용자 설명서

Click Search.

To sort the search results by a column, click the column heading of the field by 
which you want to sort.

Double-click the contact to open.

You can print the search results of either a customer or contact search.

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Ensure that you have a printer set up and that you know the correct printer 
settings to select.

Generate the search results for a customer or contact search.

Click Print.

Select the correct settings for your printer.

View a contact if you want to review information for a contact, for example, to 
see how an agent handled a particular contact.

You cannot change information in the contact because the contact is not open.

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Ensure that your status is Not Ready.

On the History tab of the Customer Details window, select the contact to 
open.

Right-click and select Read-only Contact.