Avaya NN44400-114 사용자 설명서
NN44400-114 Contact Center Agent Desktop
2 December 2010
129
Customer and contact details
Closing contacts (supervisors only)
Supervisors can close contacts, if they want to remove a single contact or a
group of contacts, by changing the contact status from Open to Closed.
group of contacts, by changing the contact status from Open to Closed.
You must enter a reason for closing contacts.
Prerequisites
•
Ensure that you are a supervisor.
•
Ensure that no agent is currently working on any contact that you want to
close.
close.
Procedure steps
Step
Action
1
Select the contact to close or select multiple contacts by pressing the Ctrl key
while you click each contact.
while you click each contact.
Selected contacts are highlighted blue.
2
Right-click and select Close All.
3
In the Close Contact Details window, type the reason for closing the selected
contacts.
contacts.
4
Click Close.
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