Avaya NN44400-114 사용자 설명서

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NN44400-114 Contact Center Agent Desktop
2 December 2010
73
 
E-mail
1
Select the name from the ToCc, or Bcc field, and then press Delete on your 
keyboard.
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Creating a template response
Create and store your own templates to use predefined messages or responses 
to typical customer queries. You can use part of all of the template text as your 
e-mail response.
Procedure steps
Step
Action
1
Create the response message in a text editor, such as Notepad.
2
Click Save As
3
Name the file using a descriptive name and ensure that the file name has a .txt 
extension (for example, WarrantyURL.txt).
4
Navigate to the folder in which to store the template response file.
5
Save the file.
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Defining your default template folder
Define the location of the default template folder to use if you want to use a 
template in an e-mail response.
Procedure steps
Step
Action
1
On the Top bar, click User Preferences.
2
Select the Preferences tab.
3
In the Default Template Location box, type the complete path to the template 
folder or click Change to select a new folder location.
4
Click Save.
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