Avaya NN44400-114 사용자 설명서

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NN44400-114 Contact Center Agent Desktop
2 December 2010
75
 
E-mail
Procedure steps
Step
Action
1
Click Insert File.
2
Click Attach.
If you defined an attachment folder in the user settings, the default attachment 
folder automatically appears. 
3
To add a file from a different location, navigate to the appropriate directory or 
folder.
4
Locate and select the file to attach.
5
Click Open.
--End--
Viewing e-mail attachments
View e-mail attachments that a customer attached, as well as any files that you, 
or another agent attached, using the Contact Details window. The attachments 
can also be based on the accepted contact types (voice mail, fax, or scanned 
document).
Attention:  Some Internet browsers do not support some attachment formats.
Procedure steps
Step
Action
1
In the Contact Details window, click the History tab.
2
Double-click Attachments to view attachments in a new browser window.
--End--
Removing an attachment from an e-mail response
You can remove one or more attachments from an e-mail response to a contact.
Procedure steps
Step
Action
1
Click Remove.
2
In the Select Attachment(s) to remove list, select the attachment you want to 
delete. Use Ctrl+click to select multiple attachments.