Avaya NN44400-114 사용자 설명서
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Scanned document
This chapter describes how to perform scanned document tasks. Use Avaya
Aura™ Agent Desktop to perform the following tasks when you handle a
scanned document:
Aura™ Agent Desktop to perform the following tasks when you handle a
scanned document:
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Accept an incoming scanned document.
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Review the scanned document.
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Reply to a scanned document.
•
Forward a scanned document.
In the contact center, a scanned document is an electronic version of a printed
page or document. Scanned documents are forwarded in, TIFF format, by a
document imaging server to an e-mail address. You can reply to the scanned
document by sending an e-mail message to a printer. The printed e-mail
message is then sent to the customer.
page or document. Scanned documents are forwarded in, TIFF format, by a
document imaging server to an e-mail address. You can reply to the scanned
document by sending an e-mail message to a printer. The printed e-mail
message is then sent to the customer.
Prerequisites
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Ensure that your status is Ready.
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Ensure that you are in a skillset to handle scanned documents.
Navigation
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Accepting an incoming scanned document message
Accept an incoming scanned document message. Agent Desktop presents this
new scanned document as a new work item in the work list window.
new scanned document as a new work item in the work list window.
Procedure steps
Step
Action
1
On the Agent Desktop work list, select the new scanned document work item,
and click Accept.
and click Accept.