NCR S26 사용자 설명서

NCR Support Phone Numbers

NCR S26 Hot Plug Server User Guide

E-7

To place a software support call, follow these steps:

1. Call the software support number you recorded under the heading “NCR

Support Phone Numbers” earlier in this chapter. Note that after-hours
calls are subject to an extended coverage charge.

2. Provide the following information to the support associate:

–  System/network handle
–  Brief description of symptoms, including any error messages or

numbers displayed

–  Your company name and address
–  Name and telephone number of the person NCR should contact about

the problem

–  The dial-up telephone number for direct modem access into your

server system

3. A system analyst will return your call. Be prepared to provide the

following information:

–  Operating system version
–  Any patches or service packs to the Operating System or application

software

–  Application module
–  Application/program version
–  The exact wording of the error message, including the number, if

applicable

This section contains support telephone numbers for the United States and
other areas of the world.

Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list
of the latest information available. The information you need may be available
through this fax system.