NCR S26 사용자 설명서
NCR Support Phone Numbers
NCR S26 Hot Plug Server User Guide
E-5
NCR Support Phone Numbers
A list of NCR support telephone numbers is located in this chapter. Enter the
NCR support phone numbers that you will use in the spaces provided below.
NCR support phone numbers that you will use in the spaces provided below.
Enter Hardware Support Number
__________________
Enter Software Support Number
__________________
Enter After Hours Support Number
__________________
Before Placing a Hardware Support Call
Before placing a hardware support call, follow these steps:
1. Consult the system User Guide.
2. Understand the Failure Mode.
3. Consult your in-house help desk.
4. Run the system diagnostics.
5. Record any error codes or error messages.
6. Eliminate any third-party integrated components (hardware or software).
7. If the problem is related to a third-party component, contact the third-
party technical support.
Placing a Hardware Support Call
To place a hardware support call, follow these steps:
1. Call the hardware support number you recorded on the previous page.
Note that after-hours calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
– Model/serial number
– Brief description of symptoms, including any error messages or
– Brief description of symptoms, including any error messages or
numbers displayed