Avaya callmaster ii 사용자 가이드
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To return to Normal display mode, press
•
The light next to
goes off, and the display line on your display is
cleared
Note: If your status display has an administered timeout, the display line is
automatically cleared after this period of time.
automatically cleared after this period of time.
Note: For a list of VuStats display error messages and the conditions that prompt
them, refer to “VuStats” in the DEFINITY Communications System Generic 3
Feature Description reference manual, 555-230-204.
them, refer to “VuStats” in the DEFINITY Communications System Generic 3
Feature Description reference manual, 555-230-204.
Request for Supervisor Assistance
To request assistance
from your supervisor
while you are active on a
call
from your supervisor
while you are active on a
call
1
Press
for the desired split/skill supervisor
Note: With EAS, if the
button has no skill
number, it selects the skill of the call you are on.
•
The light next to
goes on
•
The present call is automatically put on hold
•
A priority call is placed to supervisor
Next
Normal
VuStats
Assist
Assist
Assist
2
Talk with the supervisor
3
You can then do one of the following:
•
Press
to disconnect from the call with
the supervisor and then press the call appearance
of the held call
of the held call
or, without pressing
, just press the call
appearance of the held call
•
Transfer the caller on hold to the supervisor by
pressing
pressing
•
Set up a conference call that includes your
supervisor, the caller on hold, and yourself by
pressing
supervisor, the caller on hold, and yourself by
pressing
Release
Release
Transfer
Conference