Avaya callmaster ii 사용자 가이드
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To request assistance
from your supervisor
with no call active
from your supervisor
with no call active
1
Press
for the desired split
Note: With EAS, if the
button has no skill
number, it selects either the skill most recently
handled or the first skill you are logged into.
handled or the first skill you are logged into.
•
A priority call is placed to the supervisor
2
Talk with the supervisor
3
When you are finished, press
To request assistance
from your supervisor
without an
from your supervisor
without an
button
(while active on a call)
1
If you want to consult with the supervisor (without
the caller listening), press
the caller listening), press
and an idle call
appearance button or press
or
[dial tone]
2
Dial the Supervisor Assist access code__________
[dial tone]
[dial tone]
3
Dial 2-digit (for the DEFINITY ECS G3si) or 3-digit
(for the DEFINITY ECS G3r) split (or skill number
with EAS)
(for the DEFINITY ECS G3r) split (or skill number
with EAS)
•
A priority call is placed to the supervisor
Assist
Assist
Release
Assist
Hold
Transfer
Conference
•
Talk with the supervisor
•
Press
when ready to disconnect from
supervisor’s call
To request assistance
from your supervisor
without an
from your supervisor
without an
button
(with no call active)
1
Press an idle call appearance button [dial tone]
2
Dial the Supervisor Assist access code__________
[dial tone]
[dial tone]
3
Dial the 2-digit (for the DEFINITY ECS G3si) or
3-digit (for the DEFINITY ECS G3r) split (or skill
number with EAS)
3-digit (for the DEFINITY ECS G3r) split (or skill
number with EAS)
•
A priority call is placed to the supervisor
4
Talk with the supervisor
5
Press
when you are ready to disconnect from
the call with the supervisor
Release
Assist
Release