Canon VB-R13 매뉴얼
72
Before contacting the dealer or customer support center, check the following troubleshooting items.
If a message is displayed, check the details of the message and corresponding countermeasure in “Lists of Messages” on
Troubleshooting
Problem
Solution
Camera Management Tool cannot be launched.
• The [Windows Firewall] function may be turned on. This tool
needs to be registered as a trusted program. For details on the
firewall settings, please refer to the camera’s “Operation Guide”.
firewall settings, please refer to the camera’s “Operation Guide”.
• If an attempt was made to launch this tool while another tool with
a function equivalent to one of the functions of this tool is running
(Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory
Card Unmount Tool), close the other tool.
(Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory
Card Unmount Tool), close the other tool.
• If this tool is already running, another instance of this tool cannot
be launched.
A camera cannot be detected.
• Check the connection with the camera. If the camera is
successfully connected, turn the power of the camera off and
then back on.
then back on.
• If a camera in the same network segment is not detected, click
again.
• A camera that does not exist on the same network segment
cannot be detected. Add the camera manually (P. 46).
• Cameras with a different IPv4 address network segment can be
detected within the same router if an IPv6 link local address is
assigned for both the camera and the computer. To assign an
IPv6 link local address, the IPv6 settings must be enabled on
both the camera and the computer.
When enabling the IPv6 settings on the computer, enable IPv6 in
the network settings of Windows, and then restart this tool.
assigned for both the camera and the computer. To assign an
IPv6 link local address, the IPv6 settings must be enabled on
both the camera and the computer.
When enabling the IPv6 settings on the computer, enable IPv6 in
the network settings of Windows, and then restart this tool.
• An unsupported camera cannot be detected (P. 11).
The Admin Tools, Setting Page, or Viewer for the selected camera
cannot be launched.
cannot be launched.
• Check whether the camera certificate is installed or not.
• When using Internet Explorer 9 or greater, add the camera as a
• When using Internet Explorer 9 or greater, add the camera as a
trusted site (P. 33).
Authentication with the camera failed.
• If the administrator password is changed, the administrator
information needs to be set for each camera (P. 24).
The camera is not displayed in the camera list.
• If a detected camera is deleted from the camera list, it will not be
displayed in the camera list even if the connection with that
camera is successful. Perform a camera search by clicking
camera is successful. Perform a camera search by clicking
to display it again.
Software update, setting backup, or setting restore terminated
abnormally, and [Connection Status] does not recover from [Not
connectable].
abnormally, and [Connection Status] does not recover from [Not
connectable].