Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 1 – Troubleshooting
Cisco VCS Deployment Guide: Microsoft Lync 2010, Cisco VCS X7.2 and Cisco AM GW 1.1
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Appendix 1 – Troubleshooting
Calls between endpoints and Lync via the UC gateway where the Cisco AM GW is not involved
consist of a single call with two call legs.
consist of a single call with two call legs.
Leg a) between the endpoint and Cisco VCS
Leg b) between Cisco VCS and Lync
Calls between endpoints and Lync via the UC gateway where the Cisco AM GW is involved consist of
two calls and four call legs.
two calls and four call legs.
Leg a) between the endpoint and Cisco VCS
Leg b) between Cisco VCS and the Cisco AM GW
Leg c) between the Cisco AM GW and Cisco VCS
Leg d) between Cisco VCS and Lync
Cisco VCS and Lync
Troubleshooting calls between Cisco VCS and Lync is very much the same as troubleshooting any
Cisco VCS / Lync call scenario. See the Troubleshooting section in
Cisco VCS / Lync call scenario. See the Troubleshooting section in
Cisco VCS search history and Status > Calls
As a starting point, consider
Search history
and
Status > Calls
on the Cisco VCS.
Check that the calls are being made as expected.
Lync client debug
This will give the Lync client client’s view of the call.
Lync debug
This will provide Lync’s view of communications between Lync and Cisco VCS, and Lync and Lync
Client.
Client.
Cisco VCS / Cisco AM GW
Cisco VCS search history and Status > Calls
As a starting point, consider
Search history
and
Status > Calls
on the Cisco VCS.
Check that the calls are being made as expected.
Cisco AM GW Event log
The
Event log
(
Maintenance > Logs > Event log
) shows key events including incoming calls,
connecting calls and disconnecting calls and error events.
Note: the oldest event information is shown on page 1 – the opposite order to the event information
on Cisco VCS where page 1 is the most recent information.
on Cisco VCS where page 1 is the most recent information.