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Cisco
Cisco Agent Desktop 8.5
설치 가이드
Cisco Cisco Agent Desktop 8.5 설치 가이드
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Contents
April 30, 2003
TOC-i
1
Introduction
■
What is Cisco Desktop Product Suite? . . . . . . . . . . . . . . 1-1
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
■
Product Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
■
What’s New in This Version . . . . . . . . . . . . . . . . . . . . . . . 1-5
■
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
2
System Overview
■
A Typical Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
■
System Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3
Quick Start
■
Automating the Call Center . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Work Flow Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
The Agent Desktop Interface . . . . . . . . . . . . . . . . . . . . 3-1
Screen Pops and Other Work Flow Automation . . . . 3-2
이전
다음
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