Cisco Cisco Agent Desktop 8.5 사용자 가이드
Work Flow
February 24, 2005
3-39
X To edit an action:
1. In the Work Flow Setup window, select the appropriate event, and then
select the action you want to edit from the Actions pane.
2. Click Edit.
One of several edit action dialog boxes appears (depending on the action
you have chosen to edit).
you have chosen to edit).
3. Make your changes, and then click OK.
The action is now changed.
X To permanently delete an action:
To permanently delete an action, you must first delete it from any event it is
associated with, and then delete the action itself.
associated with, and then delete the action itself.
1. In the Work Flow Setup window, select each event. If the action you want
to delete is associated with that event, select the action in the Action pane
and click Delete to remove it from that event.
and click Delete to remove it from that event.
The action is now removed from all events.
2. Under the Actions pane, click Add.
The Select Actions dialog box appears.
3. Choose the appropriate tab, and then select the action you want to delete.
4. Click Delete.
The action is deleted.
5. Click OK.
The Select Action dialog box closes and you return to the Work Flow
Setup window.
Setup window.
Run Macro Action
A macro is a shortcut for a sequence of keystrokes. For example, you might
record a macro that performs the following tasks with each incoming call:
record a macro that performs the following tasks with each incoming call:
■
Copy the ANI (Automatic Number Identification) from Agent Desktop to
Microsoft Outlook
Microsoft Outlook
■
Open a contact list
■
Find the ANI in a database or spreadsheet
■
Display a screen containing the caller’s account information
NOTE:
If Cisco Outbound Options is running, macros associated with the
Ringing and Answered events are disabled.