Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

X To edit an action:

1. In the Work Flow Setup window, select the appropriate event, and then 

select the action you want to edit from the Actions pane. 

2. Click Edit.

One of several edit action dialog boxes appears (depending on the action 
you have chosen to edit).

3. Make your changes, and then click OK.

The action is now changed.

X To permanently delete an action:

To permanently delete an action, you must first delete it from any event it is 
associated with, and then delete the action itself. 

1. In the Work Flow Setup window, select each event. If the action you want 

to delete is associated with that event, select the action in the Action pane 
and click Delete to remove it from that event.

The action is now removed from all events.

2. Under the Actions pane, click Add.

The Select Actions dialog box appears.

3. Choose the appropriate tab, and then select the action you want to delete.

4. Click Delete.

The action is deleted.

5. Click OK.

The Select Action dialog box closes and you return to the Work Flow 
Setup window. 

A macro is a shortcut for a sequence of keystrokes. For example, you might 
record a macro that performs the following tasks with each incoming call:

■

Copy the ANI (Automatic Number Identification) from Agent Desktop to 
Microsoft Outlook

■

Open a contact list

■

Find the ANI in a database or spreadsheet

■

Display a screen containing the caller’s account information

If Cisco Outbound Options is running, macros associated with the 

Ringing and Answered events are disabled.