Cisco Cisco Web Security Appliance S170 사용자 가이드
27-3
Cisco IronPort AsyncOS 7.5.7 for Web User Guide
Chapter 27 System Administration
Support Commands
Open a Support Case
You can use the appliance to send an email to Cisco IronPort Customer Support asking for assistance.
When the appliance sends the email, it also sends the configuration of the appliance. You can do this in
the following ways:
When the appliance sends the email, it also sends the configuration of the appliance. You can do this in
the following ways:
•
CLI. Use the
supportrequest
command.
•
Web interface. Use the Support and Help menu > Open a Support Case page.
When you send a support request, you can enter comments describing the issue for which you need
support. The appliance must be able to send mail to the Internet to send a support request.
support. The appliance must be able to send mail to the Internet to send a support request.
To send a support request in the web interface:
Step 1
From the Support and Help menu, choose Open a Support Case.
Figure 27-1
Open a Technical Support Case Page
Step 2
In the Other Recipients field, enter other email addresses separated by commas if you want to send this
support request to other people.
support request to other people.
By default, the support request (including the configuration file) is sent to Cisco IronPort Customer
Support (via the checkbox at the top of the form).
Support (via the checkbox at the top of the form).
Step 3
Enter your contact information, such as name and email.
Step 4
From the Issue Priority field, select the priority of this support request.
Step 5
In the Issue Subject field, enter the text to use in the subject line of the email that will be sent.
Step 6
In the Issue Description field, enter a description of the issue.
Step 7
If you have a customer support ticket already for this issue, enter it.
Step 8
Click Send.
A trouble ticket is automatically created with Cisco. For additional information, see