Cisco Cisco Agent Desktop 10.0 사용자 가이드
Agent State Change Notification and Announcement
November 16, 2016
137
3. Associate the new action with a work flow so that it is launched when the
agent state changes. For example, if you are configuring the Not Ready event
in the Agent Management Work Flows node, apply the external application
launching action as shown in
in the Agent Management Work Flows node, apply the external application
launching action as shown in
.
Figure 70.
Launch External Application action on the Not ready event
4. Click Apply. The configuration applies to Agent Desktop after the agent
re-launches it.