Cisco Cisco Agent Desktop 8.0 문제 해결 가이드
The Add/Remove Properties dialog box appears.
It is recommended that you remove the Cisco Desktop Applications in this order:
It is recommended that you remove the Cisco Desktop Applications in this order:
The user applications, such as Desktop Administrator, Desktop Agent, and Desktop
Supervisor (see arrows A, B, F in Figure 1).
Supervisor (see arrows A, B, F in Figure 1).
a.
The servers, such as Desktop Recording Server, Desktop Servers, and Desktop VoIP Server
(see arrows D, E, G in Figure 1).
(see arrows D, E, G in Figure 1).
b.
The Desktop Base (see arrow C in Figure 1).
c.
Figure 1: Add/Remove Programs
Note: In the process of removing the application, the system might prompt you to reboot the system.
It is recommended that you do reboot the system in order to remove all Cisco Desktop files
completely.
It is recommended that you do reboot the system in order to remove all Cisco Desktop files
completely.
3.
Choose Start > Control Panel > Add/Remove Programs in order to access the Windows
Add/Remove Programs dialog box.
Add/Remove Programs dialog box.
If you find any Cisco Desktop application names in the list of programs installed on the computer,
search for them (without the version number) under the HKEY_
LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services registry location and delete them.
search for them (without the version number) under the HKEY_
LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services registry location and delete them.
4.
Delete these registry keys:
Under HKEY_LOCAL_MACHINE\SOFTWARE, delete this key:
Spanlink
♦
Under HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI, delete these keys:
FCRasSvrDB
FCVoIP
FCVoIP_sub_1
FCVoIP_sub_2
FCVoIP_sub_3
FCVoIP_sub_4
SYNC_SERVER_A
SYNC_SERVER_B
♦
Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall, delete these keys:
CurrentVersion\Uninstall, delete these keys:
{1F99B160−BDCE−11D5−84FE−0001031A6A35} (base)
♦
5.