Cisco Cisco WebEx Support Center WBS29.13 사용자 가이드
Chapter 6: Share Desktops and Applications
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Note:
If you are using the screen sampling option for displaying shared desktops and
applications, you can also specify the number of colors with which to view the shared desktop or
application.
application.
More…
(on page 43)
Specify the color mode for a shared desktop or
application
application
When viewing or controlling a customer's desktop or application, you can choose one
of the following color modes:
of the following color modes:
256 colors—Specifies that a shared desktop or application appears in 256 colors in
the viewer on your screen. This option requires less bandwidth for sharing
desktops or applications than does the High color option, but provides lower
imaging quality. Thus, this option is useful if a customer is using a dial-up
connection to attend a support session.
the viewer on your screen. This option requires less bandwidth for sharing
desktops or applications than does the High color option, but provides lower
imaging quality. Thus, this option is useful if a customer is using a dial-up
connection to attend a support session.
High color (16-bit)—Specifies that a shared desktop or application appears in 16-
bit color in the viewer on your screen. This option requires more bandwidth than
the 256 color option, but provides better imaging quality.
bit color in the viewer on your screen. This option requires more bandwidth than
the 256 color option, but provides better imaging quality.
Your site administrator sets the default color mode for your user account.
A customer can also specify a color mode when viewing or controlling your desktop or
application.
application.
1
Do either of the following:
On the icon tray, or in the multi-session window, click the Session button.
In the title bar of the sharing window, click the Sharing button.
2
On the menu that appears, choose Color Mode, then choose color option.
Tips for sharing desktops or applications
The following are tips that can help you to share software more effectively during a
support session:
support session:
To improve the performance of desktop and application sharing, instruct the
customer to close all applications that you do not need to view or control. Closing
these applications conserves processor usage and memory on the customer's
computer, thus helping to ensure that the customer's client software can send
customer to close all applications that you do not need to view or control. Closing
these applications conserves processor usage and memory on the customer's
computer, thus helping to ensure that the customer's client software can send